Fieldway support

Fieldway helps basketball coaches and families keep a private record of a player's training and games on video.

Contact us

Email support@fieldway.app for help with the app, and privacy@fieldway.app for questions about your data or to request access, correction or deletion. We read every message and reply as soon as we can.

Getting an account

Fieldway accounts start with an invitation. Your coach enters your email address and you receive a link to set up the player's profile. A parent or guardian sets up the profile for a player under 13; a player who is 13 or older can set it up themselves. If your link has expired, ask your coach to send it again.

Common questions

Why can't I upload a video? Uploads need the "Store and process video" permission for the player. Turn it on in Settings, under the player's video permissions.

My upload failed. Large videos take time on a slow connection. Keep the app open until the upload finishes, then try again if it failed. Nothing is lost on your phone.

Why does my game say "Processing"? Clips appear once the whole game has been processed and checked. A full game can take a few hours.

How do I stop sharing with the coach? In Settings, open the player's video permissions and turn off "Share with coach". The coach loses access straight away.

How do I delete a video, a player's data or my account? Open the video and choose Delete. To delete everything about a player, or your whole account, go to Settings. Deletion takes effect immediately.

Report a problem with content

Videos in Fieldway are private and only visible to the player's family and coach. If you see something that should not be there, email support@fieldway.app with the player's name and the video, and we will look into it promptly.